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Privacy Policy

Last updated: March 5, 2026

1. Introduction

TrackCoach360 ("we," "us," or "our") operates a web-based platform designed for track & field coaches. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and application at trackcoach360.com (the "Service").

By using TrackCoach360, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, school or organization name, and role (e.g., head coach, assistant coach).

Athlete Data

Coaches enter athlete information into the platform, which may include athlete names, grade levels, gender, primary events, race results, VDOT scores, training paces, and workout assignments. This data is entered and managed by the coach.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, device type, operating system, and IP address.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how the Service is used. See Section 8 for more detail.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the Service, including calculating VDOT scores, generating training paces, and building workouts
  • Maintain and improve the platform's features and performance
  • Send you service-related communications (e.g., account verification, billing notices, feature updates)
  • Respond to your support requests and inquiries
  • Analyze usage patterns to improve the user experience
  • Detect, prevent, and address technical issues or security threats

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

  • Service providers: We use third-party providers for hosting, analytics, email delivery, and payment processing. These providers access data only as needed to perform their services and are bound by confidentiality obligations.
  • Within the platform: When a coach shares an athlete page, limited athlete performance data is accessible via that shared link. Coaches control what is shared.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

5. Athlete Data and Student Privacy

We recognize that coaches may manage data for minor athletes. Coaches are responsible for ensuring they have appropriate authorization to enter athlete information into the Service.

We do not knowingly collect personal information directly from children under 13. All athlete data is entered and managed by authorized coaches. If you are a school-based coach, you are responsible for compliance with applicable student privacy laws, including FERPA.

Athlete data entered by a coach belongs to that coach's organization. We act as a data processor on behalf of the coach.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain your account and athlete data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

You may request deletion of your account and associated data at any time by contacting us at hello@trackcoach360.com.

8. Cookies and Tracking

We use the following types of cookies:

  • Essential cookies: Required for the Service to function (e.g., session management, authentication).
  • Analytics cookies: Help us understand how the Service is used so we can improve it. These may be provided by third-party analytics services.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of non-essential communications

To exercise any of these rights, contact us at hello@trackcoach360.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@trackcoach360.com
Web: Contact Us